A STUDY ON TRIBAL COMMUNITY EXPERIENCES AND SATISFACTION WITH CASHLESS TRANSACTIONS IN PULPALLY GRAMA PANCHAYAT
DOI:
https://doi.org/10.62737/5ejw6e59Keywords:
Cashless Transactions, Tribal Community, Pulpally Grama Panchayat, Financial Inclusion, User SatisfactionAbstract
This study investigates the satisfaction levels and challenges faced by the tribal community in Pulpally Grama Panchayat with cashless transactions and identifies factors influencing their adoption. Analysis of data from 162 respondents reveals high satisfaction with convenience but low satisfaction with transaction speed and financial management. Weak correlations between satisfaction, challenges, and adoption scores highlight complex dynamics. Key challenges include limited digital literacy, poor infrastructure, and security concerns. Suggestions include targeted training programs, improved connectivity, and awareness campaigns to enhance adoption rates. Future research could explore the long-term impact of interventions and conduct comparative studies to promote digital financial inclusion.
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